Credit facilities FAQ's

by Nicolas Zouein

What is the approval criteria for Credit?

Like most financial institutions, we work on a credit check system and we consider if the credit is suitable for you given all the circumstances. We also need to make sure we are identifying the right person, to prevent fraud. We take many things into consideration when reviewing an application. And, while we don't disclose the specific details of our criteria, if you're declined we'll let you know in writing.

What will my credit limit be?
Credit limits vary from person to person. The information you supply in your application will help us determine your credit limit. If your application is approved, we'll then let you know your credit limit.

When can I expect to receive an answer on my application?
If you apply online and provide all the necessary information, we can give an answer on your application within same day in most instances. If you apply in-office you'll also receive a response quickly.
In some instances further information may be required to process an application. If further information is required we will inform you during the application process.

Is it everytime I need to buy an item I must fill a credit application?
No. You apply for a credit facility application one time only, once approved you'll receive a credit amount of dollars deposited into your account that enables you to buy whatever you want, whenever you want.

If my application is approved, when can I expect to receive my funds?
Usually same day of your approval.

How do I receive the funds?
You'll receive a "Gift Certificate" into your account with a specific amount of money, this money can be used to pay when checking out with your shopping cart.

Can I use my funds as soon as I get them?
Yes sure.

Can I request a credit limit increase?
It depends on many factors, contact us and we'll review your case.

How can I make repayments?
Usualy we accept repayments by the following ways:
-Credit Card
-Western Union or MoneyGram
-Loyality Program: You can pay with your earned points.

What do I do if I cannot afford to make my repayments?
If you are having difficulty making your minimum monthly repayments please talk to us. The sooner you contact us, the more likely we will be able to assist you. Visit the Hardship page.

How will I track when my payments are due?
Usualy they are due on the 1st of each month. You'll receive a statement every month, showing the minimum monthly payment amount you're required to make and the due date, plus any overdue payments.

How are the minimum monthly repayments calculated?

The amount you need to repay appears on your monthly statement. If monthly payments are required, it's calculated at 3% of the total outstanding balance or $20, whichever is greater (plus any overdue payments and over limit amounts and any instalments payable on instalment purchases).


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