Buyer Protection

Protecting Your Purchase from Click to Delivery

Welcome to ArzMall.com Buyer Protection

We want you to shop with confidence. That's why we provide guarantees that ensure you'll receive your item on time and as described.

What guarantees can I get?

You will get a full refund if your order does not arrive within the delivery time promised by the seller.

"Refund or Keep, items not as described."

You can get a full refund if your item is significantly different from the seller's description

or You can choose a partial refund and keep the product.

How does Buyer Protection work?

  • Contact the Seller:

    If your order hasn't arrived within the promised time, or isn't as described - contact the seller. Most sellers are happy to quickly resolve any issues.
  • Open Dispute to Make a Refund:

If you were unable to resolve the problem with the seller, you can submit a refund request. Then, you can formally discuss solutions with the seller.

  • Escalate Dispute to ArzMall.com

    If you are not satisfied with the seller's solutions, you can Escalate Dispute to us. We will mediate between you and the seller to resolve the problem.